Christine
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Recent activity by Christine-
Change of bank details
In case of a change of bank account details, please send your new banking information to servieclients@ppyarnspro.com.
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Missing and Charged Products
For any missing products in your parcels, please contact Customer Care by sending an email to serviceclients@ppyarnspro.com specifying your order number and the missing item(s).
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Payment Terms
Regarding payment terms, we prefer bank transfer. You have the choice between two payment terms : within 8 days with a 2% discount, in this case the 2% discount is automatically deducted from the ...
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Edit your customer account
For any changes to your customer account, such as postal address, email, or phone number, we invite you to contact our Customer Care service at 09.70.609.939 or by email at serviceclients@ppyarnspr...
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Merchandise Credit
Following a merchandise return, your Customer Care team will create the corresponding credit note. This will then be deducted from your next invoice.
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Return merchandise request
In certain specific cases, it is possible to return merchandise to our warehouse. The time frame for making your return request is 2 months after receiving the merchandise. The reasons for returns ...
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Order Tracking
When your orders are dispatched, you will receive a shipping confirmation email with a link that will allow you to track your delivery.
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Shipping costs and free shipping
The total amount of your orders placed within the day (before 8:00 PM) is subject to the free shipping threshold of €150 excluding VAT.> If the total amount is more than €150 excluding VAT, then th...
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Store Closure - Holidays
We kindly request that you inform us of your closures and/or holidays so we can reschedule your deliveries if needed. We kindly ask you to respect a notice period of 15 days and to contact your Cus...